Robotic Process Automation
Robotic Process Automation (RPA)
We all know that in any business, time is money. Almost every organization has many operational areas that perform hundreds of different tasks every day. In this regard, the rapidly growing competition between companies and the massive interest in improving business productivity is becoming more critical than ever. And this is where robotic process automation (RPA) comes into play. Based on various data, the global robotics process automation market was estimated at $1.30 billion in 2019 and could reach around $12 billion by 2027.
RPA technology is changing the way business is done. For example, RPA software robots help minimize the need for human labor to complete specific tasks and achieve a high level of ROI. What’s more, employees spend 10% to 20% of their time on repetitive computer tasks every day, which significantly affects their productivity. But any process can be automated by 60-80% using Robotic Process Automation (RPA) software.
What Is Robotic Process Automation (RPA)?
In a nutshell, RPA is the process of automating processes in your company. Thanks to software robots, you can significantly save your employees’ time on routine tasks and reduce the risk of human error.
Of course, this doesn’t include physical robots. It’s more about software bots that can automate tedious tasks like invoice processing, payroll, purchasing, etc. In other words, RPA simulates human activities and performs duties, allowing your employees to focus on more critical activities, such as interacting with customers or creating strategies to grow your business.
What Processes Can You Automate With RPA?
Let’s consider some of the common processes that are suitable for RPA:
Client Support
RPA tools help you transform the way you interact with your customers. This helps to simplify and speed up the application review process.
Rather than forcing your employees to find information manually, you use RPA to automate each validation of data associated with a customer profile and obtain the required data sets, eliminating the need for an employee to switch between applications.
Sales Orders
Trading operations often include entering data into CRM systems, updating ERP reporting and searching for orders, etc.
RPA can use customer forms for any sales activity by automating tasks such as entering sales orders, invoicing, and more. Moreover, RPA programs help maintain a clean database, improve customer service, and motivate your sales staff for better results.
Invoice Processing
Day-to-day invoice processing can be pretty daunting and tiresome. Workers are aware of the hassle involved in dealing with various file formats, inconvenient email attachments, and other time-consuming processes by processing them manually.
RPA helps to locate files and analyze employee invoices without human intervention quickly.
In addition, billing is by its nature a rule-based process so that automation will show the status to the client.
Hiring Employees
Robotic automation is used to generate and submit job offers automatically. It also triggers automatic workflows when an employee account is created.
Companies can also use to help the HR team reduce the volume of processed documents by replacing paper copies with electronic filing systems.